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This page will outline some common support issues you may run into with Duo and offer guidelines on how to solve those issues. |
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Some types of Duo issues are easily dealt with. These classes of issues require nothing more than perhaps a call to the Service Center to get resolved.
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Some classes of Duo issues require that we can positively identify you before we take action. For the following issues, please log a ticket at help.drew.edu so we can assist you further.
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Some types of Duo issues require that you come to the UT Service Center with Photo ID for a positive identification to preserve the integrity of the Two-Factor Authentication system
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