Some types of Duo issues require that you come to the UT Service Center with Photo ID for a positive identification to preserve the integrity of the Two-Factor Authentication system - My account has become locked. If your account becomes locked for any reason, you will need to visit the UT Service Center with a photo ID in order to unlock your account.
- I need a classic hardware token or Yubikey. If you need a hardware token or Yubikey, please come to the Helpdesk. You will be asked to present a photo ID and a token will be issued to you.
- My token is physically damaged or has been lost. If your token has been lost, please contact the Service Center immediately so that it can be deactivated as a valid authenticator for your account. Faculty and staff may obtain new tokens from the Helpdesk with a Photo ID. Replacements for damaged or malfunctioning tokens will be provided for free. A $50 charge will apply to replace a missing token.
- I have encountered an issue which requires me to present ID, but I am unable to come to campus. If you need to present ID, but are unable to come to campus, you may designate an Authorized Proxy to vouch for your identity.
- I have been designated as an Authorized Proxy by a coworker. If you have agreed to be a Proxy for someone, you must make call ahead to make an appointment with one of the Duo Administrators, who will meet with you to fill out some paperwork. The Duo Administrators are as follows:
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