Some classes of Duo issues require that we can positively identify you before we take action. For the following issues, please log a ticket at help.drew.edu so we can assist you further. - I need to re-activate Duo Mobile. If you have a new phone (or have done a factory reset on an existing phone) and need to reactivate the Duo Mobile app, please contact the University Technology Service Center for assistanceyour options depend on what devices you have on your account. If you are still able to log into your Drew account via another phone or token registered to your account, we will be able to you can fill out a support request at https://help.drew.edu/, providing your username, phone number, and type of device. We will then send you a new activation link for Duo Mobile. OtherwiseIf you cannot log in, you will need to visit the Helpdesk in person with a photo ID to register the new device.
- I need to add an additional phone number. Please open fill out a ticket support request at help.drew.edu with the the additional phone number you'd like to add, providing your username, phone number, and type of device (also identify whether you wish to activate Duo Mobile if the device is a smartphone).
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