Some classes of Duo issues require that we can positively identify you before we take action. For the following issues, please log a ticket at help.drew.edu or come to the UT Helpdesk with photo ID so we can assist you further. - I am graduating or retiring and wish to stop using Duo. We just want to point out that you are asking us to make your account less secure. If you are comfortable with this, please log a ticket at help.drew.edu, providing your username, phone number, and type of device, and the reason you wish to be removed.
- I have a new phone and cannot log in using an alternate device.
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