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The Citrix Workspace app is the local client that runs Citrix-hosted applications. It replaces the Citrix Receiver client.
Step-by-step guide (for PC) Expand | | |||||||
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Citrix Storefront (the website where apps are listed) uses a browser plugin to detect the Citrix software. The below screenshots are of Firefox, but all modern browsers will need to allow/unblock this plugin. This is the same for all of our web app installations. If any of the screens below don't appear, check for a blocked plugin in the browser address bar. |
- Go to https://cloudpc.drew.edu/. You will be prompted to log in to your Drew account if you are not already signed in.
- The first time you navigate to https://cloudpc.drew.edu/, you will be taken to an informational page in U-KNOW. Choose "Proceed to CloudPC" link.
- You will be prompted to install the Citrix Receiver. Click the checkbox to agree with the license agreement (after you read the agreement). Click Install.
- After the installer downloads, you may be prompted to Save or Run the file. You will see examples below of Firefox prompts (Save File, then click on it in the Downloads drop down) and Internet Explorer prompts (Run, then Yes).
- Click Start. Review and accept the license agreement.
- Do not enable single sign-on.
- We recommend changing the option for sending usage data to Citrix to "No".
- Click Install.
- At the end of the installation, you will get the "Installed Successfully!" message. Choose Finish.
- After the installation completes, the Citrix site will detect Citrix Receiver and prompt you to Allow the "Citrix ICA Client" plugin. In IE, choose "Allow." In Firefox, choose "Allow," then "Allow and Remember."
- You will then be sent to the CloudPC Desktop. To learn more, see Using CloudPC.
If apps are opening within the browser, check your version of the Citrix Receiver/Workspace app. The newest version is called Citrix Workspace and is version 1911.
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In Chrome, please follow these steps.
*If the window with the "Launch Application" option does not appear, select "Already installed." If apps are opening within the browser, check your version of the Citrix Receiver/Workspace app. The newest version is called Citrix Workspace and is version 1911. |
Step by Step Guide (for Mac)
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Citrix Storefront (the website where apps are listed) uses a browser plugin to detect the Citrix software. All browsers listed above will need to allow/unblock this plugin. This is the same for all of our web app installations. If any of the screens below don't appear, check for a blocked plugin in the browser address bar. |
Safari:
Firefox:
To install the Citrix Workspace App, first download the latest version for your computer.
Windows: Software Center or https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html
Mac: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html
- Launch the install file and approve installation. Do not enable single sign-on when asked.
- Once you get the Installation successful window, click Add Account.
- Enter your Drew email address and click Add.
- Enter your Drew password (your username should be filled in) and click Sign In.
- For Duo approval, type in the method you usually use (such as push1 for a Duo push or phone1 to get a call on your main phone). Approve the Duo log in
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Using CloudPC
Now that you are set up, take a look at Using CloudPC for more information.
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