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Excerpt


Warning

These instructions are in the process of being updated. Please excuse the dust!

The Citrix Workspace app is the local client that runs Citrix-hosted applications. It replaces the Citrix Receiver client.

Note
titleBrowser note

If you have trouble using one browser to launch Citrix applications, please try using a different browser.

Step-by-step guide (for PC)

Expand
titleFirefox
Info
titleCitrix Plugin

Citrix Storefront (the website where apps are listed) uses a browser plugin to detect the Citrix software. The below screenshots are of Firefox, but all modern browsers will need to allow/unblock this plugin. This is the same for all of our web app installations. If any of the screens below don't appear, check for a blocked plugin in the browser address bar.

  1. Go to https://cloudpc.drew.edu/. You will be prompted to log in to your Drew account if you are not already signed in.
  2. The first time you navigate to https://cloudpc.drew.edu/, you will be taken to an informational page in U-KNOW. Choose "Proceed to CloudPC" link.
  3. You will be prompted to install the Citrix Receiver. Click the checkbox to agree with the license agreement (after you read the agreement). Click Install.
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  4. After the installer downloads, you may be prompted to Save or Run the file. You will see examples below of Firefox prompts (Save File, then click on it in the Downloads drop down) and Internet Explorer prompts (Run, then Yes).
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  5. Click Start. Review and accept the license agreement.
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  6. Do not enable single sign-on.
  7. We recommend changing the option for sending usage data to Citrix to "No".
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  8. Click Install.
  9. At the end of the installation, you will get the "Installed Successfully!" message. Choose Finish.
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  10. After the installation completes, the Citrix site will detect Citrix Receiver and prompt you to Allow the "Citrix ICA Client" plugin. In IE, choose "Allow." In Firefox, choose "Allow," then "Allow and Remember."
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  11. You will then be sent to the CloudPC Desktop. To learn more, see Using CloudPC.

If apps are opening within the browser, check your version of the Citrix Receiver/Workspace app. The newest version is called Citrix Workspace and is version 1911.

Expand
titleChrome

In Chrome, please follow these steps.

  1. Go to https://cloudpc.drew.edu/. You will be prompted to log in to your Drew account if you are not already signed in.
  2. The first time you navigate to https://cloudpc.drew.edu/, you will be taken to an informational page in U-KNOW. Choose "Proceed to CloudPC" link.
  3. You will be welcomed to Receiver. Click Install.
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  4. Chrome will check to see if the Receiver is already installed. As directed, choose to Launch application if a window pops up and skip to step 13*. If you have not installed the Citrix Receiver, click the checkbox to agree with the license agreement (after you read the agreement). Then click Download.
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  5. Click the downloaded file. Select Yes to confirm running the program.
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  6. Click Start. Review and accept the license agreement.
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  7. Do not enable single sign-on.
  8. We recommend changing the option for sending usage data to Citrix to "No".
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  9. Click Install.
  10. At the end of the installation, you will get the "Installed Successfully!" message. Choose Finish.
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  11. Return to the browser and click Continue.
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  12. Citrix will check to see if the Receiver was installed. As directed, choose to Launch application when the window pops up.*
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  13. You will then be sent to the CloudPC Desktop or Storefront. To learn more, see Using CloudPC.

*If the window with the "Launch Application" option does not appear, select "Already installed."

If apps are opening within the browser, check your version of the Citrix Receiver/Workspace app. The newest version is called Citrix Workspace and is version 1911.

Step by Step Guide (for Mac)

Expand
titleSafari
Info
titleCitrix Receiver for Web Plugin

Citrix Storefront (the website where apps are listed) uses a browser plugin to detect the Citrix software. All browsers listed above will need to allow/unblock this plugin. This is the same for all of our web app installations. If any of the screens below don't appear, check for a blocked plugin in the browser address bar.

  • Go to https://cloudpc.drew.edu/
  • The first time you navigate to https://cloudpc.drew.edu/, you will be taken to an informational page in U-KNOW. Choose "Proceed to CloudPC" link.
  • You will be prompted to install the Citrix Receiver. Click the checkbox to agree with the license agreement (after you read the agreement).
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    • After the installer downloads, you may be prompted to Save or Run the file. Run the installer by clicking in the top right corner and selecting the CitrixReceiver.dmg file from your downloads.
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  • Open the CitrixReceiver.dmg file you have downloaded and double click on the Install Citrix Receiver application to run the installer.
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  • Please click Continue to allow the installation to proceed through each of the steps of the installation.
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  • Click Continue without checking the box when prompted "If you received instructions to set up Receiver with your email or server address, check Add Account, then click Continue."
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  • At the end of the installation, you will get the "Installed Successfully!" message. Choose Finish.
  • After the installation completes, return to your browser (you do not need to open the installed program).
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  • The Citrix site will now detect Citrix Receiver and prompt you to Allow the "Citrix ICA Client" plugin. In Safari, choose "Trust." In Firefox, choose "Activate Citrix Receiver," then "Allow and Remember."
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  • You will then be sent to the CloudPC Desktop. To learn more, see Using CloudPC.

    • To install the Citrix Workspace App, first download the latest version for your computer.

    Windows: Software Center or https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html

    Mac: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

    1. Launch the install file and approve installation. Do not enable single sign-on when asked.
    2. Once you get the Installation successful window, click Add Account.
    3. Enter your Drew email address and click Add. 
    4. Enter your Drew password (your username should be filled in) and click Sign In.
    5. For Duo approval, type in the method you usually use (such as push1 for a Duo push or phone1 to get a call on your main phone). Approve the Duo log in
    If apps are opening within the browser, check your version of the Citrix Receiver/Workspace app. The newest version is called Citrix Workspace and is version 1912
    1. .

    Using CloudPC

    Now that you are set up, take a look at Using CloudPC for more information.

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