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Excerpt

The Citrix

Receiver

Workspace app is the local client that runs Citrix-hosted applications. It replaces the Citrix Receiver client.

Note
titleBrowser note

Currently the Citrix ICA Plugin does not function in 64-bit versions of Chrome. If you have trouble using Chrome one browser to launch Citrix Applicationsapplications, please try using a different browser.

Tested browsers include:

PC: Firefox, IE, Opera, Chrome 32-bit

Mac: Firefox, Safari, Chrome 32-bit

 

Step-by-step guide (for PC)

Expand
Info
titleCitrix Receiver for Web Plugin

Citrix Storefront (the website where apps are listed) uses a browser plugin to detect the Citrix software. The below screenshots are of Firefox, but all browsers listed above will need to allow/unblock this plugin. This is the same for all of our web app installations, like Bomgar. If any of the screens below don't appear, check for a blocked plugin in the browser address bar.

  1. Go to https://newcloudpc.drew.edu/ 
  2. You will be prompted to install the Citrix Receiver. Click the checkbox to agree with the license agreement (you may read the agreement first if you like). Click Install.
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  3. After the installer downloads, you may be prompted to Save or Run the file. You will see examples below of Firefox prompts (Save File, then click on it in the Downloads drop down) and Internet Explorer prompts (Run, then Yes).
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  4. Click Start. Review and accept the license agreement.
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  5. Do not enable single sign-on.
  6. We recommend changing the option for sending usage data to Citrix to "No".
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  7. Click Install.
  8. At the end of the installation, you will get the "Installed Successfully!" message. Choose Finish.
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  9. After the installation completes, the Citrix site will detect Citrix Receiver and prompt you to Allow the "Citrix ICA Client" plugin. In IE, choose "Allow." In Firefox, choose "Allow," then "Allow and Remember."
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  10. You will then be sent to your Citrix Receiver for Web CloudPC Desktop. This is where you can customize your available applications. to add an application, follow the arrow and click on the + sign on the left.
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  11. Navigate to the section containing your applications by clicking on the plus sign to the left. These categories are similar to the folders in the previous CloudPC system. If you wish, you can also use the Search bar in the upper right of the CloudPC Desktop.
    Image Removed Please note: Your list of available applications depends on your role(s) at Drew.
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  12. Clicking the application name in either the Applications Menu or the Search will add it to your CloudPC Desktop. Single-click an application to launch.
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Step by Step Guide (for Mac)

Expand
Info
titleCitrix Receiver for Web Plugin

Citrix Storefront (the website where apps are listed) uses a browser plugin to detect the Citrix software. The below screenshots are of Firefox, but all browsers listed above will need to allow/unblock this plugin. This is the same for all of our web app installations, like Bomgar. If any of the screens below don't appear, check for a blocked plugin in the browser address bar.

  • Go to https://newcloudpc.drew.edu/ 
  • You will be prompted to install the Citrix Receiver. Click the checkbox to agree with the license agreement (you may read the agreement first if you like).
    Image Removed
    • After the installer downloads, you may be prompted to Save or Run the file. Run the installer by clicking in the top right corner to run the dmg file from your downloads.
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  • Open the CitrixReceiver.dmg file you have downloaded and double click on the Install Citrix Receiver application to run the installer.
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  • Please click Continue to allow the installation to proceed through each of the steps of the installation.
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    Click Continue without checking the box when prompted "If you received instructions to set up Receiver with your email or server address, check Add Account, then click Continue.
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  • At the end of the installation, you will get the "Installed Successfully!" message. Choose Finish.
  • After the installation completes, the Citrix site will detect Citrix Receiver and prompt you to Allow the "Citrix ICA Client" plugin. In Safari, choose "Trust." In Firefox, choose "Allow," then "Allow and Remember."
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  • You will then be sent to your Citrix Receiver for Web CloudPC Desktop. This is where you can customize your available applications. To add an application, follow the arrow and click on the + sign on the left.
    Image Removed
  • Navigate to the section containing your application-these are similar to the folders in the previous CloudPC system. If you wish, you can also use the Search bar in the upper right of the CloudPC Desktop.
    Image Removed
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    • Clicking the application name in either the Applications Menu or the Search will add it to your CloudPC Desktop. Single-click an application to launch.
    Image Removed

     

     

    Related articles

    To install the Citrix Workspace App, first download the latest version for your computer.

    Windows: Software Center or https://www.citrix.com/downloads/workspace-app/workspace-app-for-windows-long-term-service-release/workspace-app-for-windows-LTSR-Latest.html

    Mac: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

    Note for Mac users: if your Mac has an Apple Silicon chip (i.e. M1, M2, M3), download the installer for Apple silicon Macs. The other installer will not recognize an internet connection if installed.

    1. Launch the install file and approve installation. Do not enable single sign-on or app protection if asked. Do not check/click Add Account if prompted during installation.
    2. After successfully installing, launch Citrix Workspace.
    3. Enter your Drew email address and click Continue. 
    4. Enter your Drew username and password and click Sign In.
      1. If you are enrolled in Duo Security, type in the method you usually use (such as push1 for a Duo push or phone1 to get a call on your main phone). Approve the Duo log in.

    Using CloudPC

    Now that you are set up, take a look at Using CloudPC for more information.


    Related articles 


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    Reviewed 5/31/23