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How do I use R0B0SQRL to request support?
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We are building a slide deck with many of these tips. You can find it here, http://Working with Support Requests in the R0B0SQRL Service Portals (but know it is still a work in progress!). |
The R0B0SQRL Technology Request Portal is where you will land when visiting help.drew.edu.
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Check out our guide to crafting an effective support ticket! |
You will find groupings of some common request types, informed by feedback from the Drew community. You can also use the Search box to see possible matches from our support documentation site, Technology Help and Information, as well as suggested request types.
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Immediately after you log a support request, that request's page will load. If you want to return to the request
To see your requests at another time, navigate back to the portal at help.drew.edu and click the "Requests" button at the top right.
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I can't log in to the portal. What should I do?
If you get an error like "Please ask your Jira Service Management administrator to enable password resets.", ignore the prompt and follow the directions below.
Please save anything you are working on in a browser tab and then clear your cache and cookies.
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We hope that you enjoy using this ticketing system as much as we do.
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Reviewed July 6December 20, 2023