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Excerpt

The Citrix

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Workspace app is the local client that runs Citrix-hosted applications. It replaces the Citrix Receiver client.

Note
titleBrowser note

As of January 15, 2016, the Citrix ICA Plugin has been tested in the following browsers:

Tested browsers include:

PC: Firefox, IE, Opera, Chrome

Mac: Firefox, Safari, Chrome

If you have trouble using

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one browser to launch Citrix

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applications, please try using a different browser.

 

Step-by-step guide (for PC)

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Info
titleCitrix Receiver for Web Plugin

Citrix Storefront (the website where apps are listed) uses a browser plugin to detect the Citrix software. The below screenshots are of Firefox, but all browsers listed above will need to allow/unblock this plugin. This is the same for all of our web app installations. If any of the screens below don't appear, check for a blocked plugin in the browser address bar.

  1. Go to https://cloudpc.drew.edu/. You will be prompted to log in to your Drew account if you are not already signed in.
  2. The first time you navigate to https://cloudpc.drew.edu/, you will be taken to an informational page in U-KNOW. Choose "Proceed to CloudPC" link.
  3. You will be prompted to install the Citrix Receiver. Click the checkbox to agree with the license agreement (after you read the agreement). Click Install.
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  4. After the installer downloads, you may be prompted to Save or Run the file. You will see examples below of Firefox prompts (Save File, then click on it in the Downloads drop down) and Internet Explorer prompts (Run, then Yes).
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  5. Click Start. Review and accept the license agreement.
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  6. Do not enable single sign-on.
  7. We recommend changing the option for sending usage data to Citrix to "No".
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  8. Click Install.
  9. At the end of the installation, you will get the "Installed Successfully!" message. Choose Finish.
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  10. After the installation completes, the Citrix site will detect Citrix Receiver and prompt you to Allow the "Citrix ICA Client" plugin. In IE, choose "Allow." In Firefox, choose "Allow," then "Allow and Remember."
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  11. You will then be sent to your Citrix Receiver for Web CloudPC Desktop. This is where you can customize your available applications. To add an application, follow the arrow and click on the + sign on the left.
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  12. The applications are sorted into categories. These categories are similar to the folders in the previous CloudPC system. 
    If you wish, you can also use the Search bar in the upper right of the CloudPC Desktop.
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    Please note: Your list of available applications depends on your role(s) at Drew.
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  13. Clicking the application name in either the Applications Menu or the Search will add it to your CloudPC Desktop. Single-click an application to launch.
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In Chrome, please follow these steps.

  1. Go to https://cloudpc.drew.edu/. You will be prompted to log in to your Drew account if you are not already signed in.
  2. The first time you navigate to https://cloudpc.drew.edu/, you will be taken to an informational page in U-KNOW. Choose "Proceed to CloudPC" link.
  3. You will be welcomed to Receiver. Click Install.
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  4. Chrome will check to see if the Receiver is already installed. As directed, choose to Launch application if a window pops up and skip to step 13*. If you have not installed the Citrix Receiver, click the checkbox to agree with the license agreement (after you read the agreement). Then click Download.
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  5. Click the downloaded file. Select Yes to confirm running the program.
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  6. Click Start. Review and accept the license agreement.
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  7. Do not enable single sign-on.
  8. We recommend changing the option for sending usage data to Citrix to "No".
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  9. Click Install.
  10. At the end of the installation, you will get the "Installed Successfully!" message. Choose Finish.
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  11. Return to the browser and click Continue.
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  12. Citrix will check to see if the Receiver was installed.As directed, choose to Launch application when the window pops up.*
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  13. You will then be sent to your Citrix Receiver for Web CloudPC Desktop. This is where you can customize your available applications. To add an application, follow the arrow and click on the + sign on the left.
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  14. The applications are sorted into categories. These categories are similar to the folders in the previous CloudPC system. 
    If you wish, you can also use the Search bar in the upper right of the CloudPC Desktop.
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    Please note: Your list of available applications depends on your role(s) at Drew.
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  15. Clicking the application name in either the Applications Menu or the Search will add it to your CloudPC Desktop. Single-click an application to launch.
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*If the window with the "Launch Application" option does not appear, select "Already installed."

Step by Step Guide (for Mac)

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Info
titleCitrix Receiver for Web Plugin

Citrix Storefront (the website where apps are listed) uses a browser plugin to detect the Citrix software. The below screenshots are of Firefox, but all browsers listed above will need to allow/unblock this plugin. This is the same for all of our web app installations. If any of the screens below don't appear, check for a blocked plugin in the browser address bar.

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To install the Citrix Workspace App, first download the latest version for your computer.

Windows: Software Center or https://www.citrix.com/downloads/workspace-app/workspace-app-for-windows-long-term-service-release/workspace-app-for-windows-LTSR-Latest.html

Mac: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

Note for Mac users: if your Mac has an Apple Silicon chip (i.e. M1, M2, M3), download the installer for Apple silicon Macs. The other installer will not recognize an internet connection if installed.

  1. Launch the install file and approve installation. Do not enable single sign-on or app protection if asked. Do not check/click Add Account if prompted during installation.
  2. After successfully installing, launch Citrix Workspace.
  3. Enter your Drew email address and click Continue
  4. Enter your Drew username and password and click Sign In.
    1. If you are enrolled in Duo Security, type in the method you usually use (such as push1 for a Duo push or phone1 to get a call on your main phone). Approve the Duo log in.

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Using CloudPC

Now that you are set up, take a look at Using CloudPC for more information. 


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Reviewed 5/31/23