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A limited number of Zoom licenses are available for high priority users. Instructional Technology will prioritize who receives these resources based on need and priority. In order to be considered, please fill out this form to request a Zoom license.
Is Zoom not launching meetings?
09/20/23
We are getting reports from some users about connection issues when using the Web-based Zoom client on campus – the elements of the web page are extremely slow to download. We have tested all elements of our network and find no issue, and are verifying these tests with other CampusWorks engineers. We have also been working directly with Zoom to identify any possible issues on their end.
Fortunately, there is a very easy way to avoid any frustration while we work to identify and resolve this issue. Please use the Zoom application (as opposed to the website). If you do not already have it, you can find links below to download and install the Zoom application.
To update, you have two options.
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- Sign in (remember to use SSO)
- Click on your user icon in the top right corner
- Choose "Check for Updates"
- Install any updates
- Repeat the above steps to check for additional updates until you are told "You are up to date" (5.16.0 as of this writing)
<< Windows version
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***For Additional Information regarding Zoom for Students please see linked document (Last Updated 3/10/20)
Instructional Technology has also put together a Zoom FAQ Google Doc with some of the most commonly asked questions and answers.
Please be cognizant of storage space: If you've saved a Zoom recording to the cloud but no longer need it, delete it. Also consider saving recordings to a Drew network drive or Google Drive. Learn more about deleting or downloading Zoom recordings here.
If you are interested in using a custom Drew Zoom background, check here (the tutorial on using them is here).
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Zoom is always putting out updates to address various security concerns and enhance usability. Please be sure to install the most recent update when prompted! |
Zoom Deletion Policy, Announcement 8/31/21
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| title | Click here to read the announcement and related instructions.. |
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Important Notice:
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Desktop client and mobile apps
- Zoom instructions for the desktop client
- Zoom's Downloading & Updating the Zoom Client video
- Getting Started with iOS (Zoom article)
- Getting Started with Android (Zoom article)
Signing in to the desktop client - step by step instructions
- Launch the Zoom desktop client on your device.
- If you're not already logged in, click Sign In
- Next, click SSO. (the image is a key; highlighted in image below)
- If the screen prompts for:
- Company Domain, enter "drew" and click Continue.
- Search Company Domain, enter your Drew email address and click Continue
- Company Domain, enter "drew" and click Continue.
- You will be brought to a uLogin page; enter your Drew credentials (and approve login with Duo)
- If the desktop client does not automatically open with you logged in, either:
- Click Open Zoom Meetings on the dialog shown by your browser. If you don't see a dialog, click Launch Zoom on the webpage
- Click Open zoom.us
- Click New Meeting to start a new meeting, or click Meetings at the top to start a meeting already scheduled
If you are participating in a Zoom meeting:
First, follow steps 1-6 above to make sure you are logged in to the desktop client. If clicking the URL of an existing meeting does not then launch the desktop client:
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Updating the Zoom Desktop App
To update, you have two options.
- From the desktop client:
- Sign in (remember to use SSO)
- Click on your user icon in the top right corner
- Choose "Check for Updates"
- Install any updates
- Repeat the above steps to check for additional updates until you are told "You are up to date" (5.16.0 as of this writing)<< Windows version
- From an installation file:
- If https://zoom.us/download loads for you, you can download the latest installation file from Zoom. Run the file to install the updated Zoom desktop client.
- If that page does not load, choose the appropriate file from the list in the table below based on the computer you are using.
Operating System Download Link Windows Zoom Installer Windows Mac Zoom Installer Mac Mac computers with Apple silicon Zoom Installer Mac Silicon Chip - Run the downloaded installation file to install the updated Zoom desktop client.
***For Additional Information regarding Zoom for Students please see linked document (Last Updated 3/10/20)
Instructional Technology has also put together a Zoom FAQ Google Doc with some of the most commonly asked questions and answers.
Please be cognizant of storage space: If you've saved a Zoom recording to the cloud but no longer need it, delete it. Also consider saving recordings to a Drew network drive or Google Drive. Learn more about deleting or downloading Zoom recordings here.
If you are interested in using a custom Drew Zoom background, check here (the tutorial on using them is here).
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Zoom is always putting out updates to address various security concerns and enhance usability. Please be sure to install the most recent update when prompted! |
As of August 18, 2021, all Zoom cloud recordings will be available in your Kaltura MediaSpace account and in your My Media and Media Gallery section of Moodle.
Can I reuse previous semesters’ class recordings?
Under the federal Family Education Rights and Privacy Act (FERPA), this situation must be treated as if the recordings were being shown to a third-party audience which requires FERPA compliance through use of consents from identifiable students or by editing out those students from the video. If the faculty member recorded just themselves sharing a presentation and lecturing, that can be reused. But if there is anything that identifies a student by video, picture or name that would not be reusable according to FERPA.
How to edit class recordings from previous semesters to remove identifiable student information with Screencastify.
Using Screencastify, you can edit Zoom Cloud Recordings to remove student images and names from the recordings.
How to use Blur tool in Screencastify If you have Zoom recordings from previous semesters this video will show you how to add the Blur effect so you can remove the images and names of students from the recording.
How to Preserve Cloud Recordings
All instructors are encouraged to use the Kaltura/Zoom integration in Moodle. The integration will automatically transfer your Zoom recordings to Moodle so they can be made available to students and not subject to the 180 day retention limit. Watch this video on how to publish Zoom recordings in Moode. Old recordings that need to be retained for over 180 days should be downloaded from Zoom and uploaded to other systems. Here’s what we recommend:
Recordings used for teaching that does not contain student names or information should be moved to the Kaltura video system and made available to students through Moodle
Recordings that need to be shared with specific collaborators can be uploaded to Google Drive
How to Download Zoom Cloud Recordings
In a web browser, navigate to drew.zoom.us, and select the Sign in button to login using your Drew username and password.
In the navigation menu, click Recordings then Cloud Recordings
Find the recording you want to view (adjust the date range and use search, if necessary) and click the topic name.
Note: If your meeting has not finished converting, the recording will show in the list with a Processing Recording label; try again later.
4. Click on ⤓ Download (x files) button to download all the recordings' files OR hold your mouse over one of the files below (e.g., Shared screen with speaker view, Audio only) and click the ⤓ download button to download just the file. Please note that recordings over 1GB in size are going to quickly take up space on your hard drive. We recommend being very selective about the recordings you are deciding to keep.
Note: If you see several groups of recordings (Recording 1, Recording 2) during the Zoom Meeting, the recording was started then stopped then started again.
To recover recordings that have been moved into your trash bin, follow the instructions below.
How to Recover Recordings from Zoom Trash
Deleted recordings are held in your Drew Zoom trash bin for 30 days. During this period you can recover recordings from the Trash and download them.
After 30 days in Trash, recordings will be permanently deleted.
This summer Drew has added Kaltura as the University’s video repository platform. As of August 18, 2021, all Zoom cloud recordings will be available in your Kaltura MediaSpace account and in your My Media and Media Gallery section of Moodle.
Overview
On September 20th, all Zoom Cloud recordings that are older than 180 days and associated with all Drew Zoom accounts will be deleted and moved to Zoom Trash.
We are currently over our allotment of Zoom Cloud Recording storage space by 3TB and it is costing the University extra budget resources to maintain that storage.
Once files have reached 181 days old they will remain in Zoom Trash for 30 days where they can be recovered.
After 30 days in Zoom trash, recordings will be permanently deleted.
Going forward, all recordings that are 181 days old will be deleted.
If you’d like to be proactive, here is a how to video on Deleting Zoom Recordings
What about previous semesters’ class recordings, can I reuse them?
Under the federal Family Education Rights and Privacy Act (FERPA), this situation must be treated as if the recordings were being shown to a third-party audience which requires FERPA compliance through use of consents from identifiable students or by editing out those students from the video. If the faculty member recorded just themselves sharing a presentation and lecturing, that can be reused. But if there is anything that identifies a student by video, picture or name that would not be reusable according to FERPA.
How to edit class recordings from previous semesters to remove identifiable student information with Screencastify.
Using Screencastify, you can edit Zoom Cloud Recordings to remove student images and names from the recordings.
How to use Blur tool in Screencastify If you have Zoom recordings from previous semesters this video will show you how to add the Blur effect so you can remove the images and names of students from the recording.
Course Recordings from Aug 17, 2021 to the present.
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How to Preserve Cloud Recordings
All instructors are encouraged to use the Kaltura/Zoom integration in Moodle. The integration will automatically transfer your Zoom recordings to Moodle so they can be made available to students and not subject to the 180 day retention limit. Watch this video on how to publish Zoom recordings in Moode. Old recordings that need to be retained for over 180 days should be downloaded from Zoom and uploaded to other systems. Here’s what we recommend:
Recordings used for teaching that does not contain student names or information should be moved to the Kaltura video system and made available to students through Moodle
Recordings that need to be shared with specific collaborators can be uploaded to Google Drive
How to Download Zoom Cloud Recordings
In a web browser, navigate to drew.zoom.us, and select the Sign in button to login using your Drew username and password.
In the navigation menu, click Recordings then Cloud Recordings
Find the recording you want to view (adjust the date range and use search, if necessary) and click the topic name.
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4. Click on ⤓ Download (x files) button to download all the recordings' files OR hold your mouse over one of the files below (e.g., Shared screen with speaker view, Audio only) and click the ⤓ download button to download just the file. Please note that recordings over 1GB in size are going to quickly take up space on your hard drive. We recommend being very selective about the recordings you are deciding to keep.
Note: If you see several groups of recordings (Recording 1, Recording 2) during the Zoom Meeting, the recording was started then stopped then started again.
...
To recover recordings that have been moved into your trash bin, follow the instructions below.
How to Recover Recordings from Zoom Trash
Deleted recordings are held in your Drew Zoom trash bin for 30 days. During this period you can recover recordings from the Trash and download them.
After 30 days in Trash, recordings will be permanently deleted.
If you have questions or need assistance please feel free to reach out.
Schedule a consultation (click on Zoom Support and Video Calls)
Desktop client and mobile apps
- Zoom instructions for the desktop client
- Getting Started with iOS (Zoom article)
- Getting Started with Android (Zoom article)
Signing in to the desktop client - step by step instructions
If you are hosting a Zoom meeting:
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If you are participating in a Zoom meeting:
First, follow steps 1-6 above to make sure you are logged in to the desktop client. If clicking the URL of an existing meeting does not then launch the desktop client:
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Improved Zoom Features
Recently Zoom has upgraded some features and we wanted to reach out and let you know what those are.
First off, to access any of these features you must upgrade to the newest version of Zoom which is (as of 10/1/20) version 5.3.1.
The quickest way to do that is to go to https://zoom.us/download and click download.
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