You may sometimes here Drew Technology staff talk about or you may receive email updates from something called "MI6". What is MI6 (other than an old code name for the UK's foreign intelligence service of course)? MI6 is Drew University's new issue management system. Put simply, MI6 is the database that we use to keep track of every problem reported, computer dropped off, or any other service request made of University Technology. MI6 helps us organize our workflows so that we know that status of every issue we are working on for our customers and thus are able enabling us to provide efficient customer service.
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