University Technology is excited to share that we are launching launch a new, friendlier interface for our ticketing system. Some of you have been introduced to this new system when requesting course restores or a password reset. Jira Service Desk, nicknamed R0B0SQRL, will be your first online stop for support from University Technology. Some things will not be changing - you will still visit help.drew.edu, call 973-408-HELP (4357), or email helpdesk@drew.edu to submit a request; all requests will still need to go through this ticketing system; and you will still receive email notifications about your ticket requests.
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We hope that you enjoy using this new ticketing system as much as we do.
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How do I see my tickets in the old system?
For now, you can continue to reply to the emails for your open tickets to update them.
You can also visit https://help.drew.edu/jira. You will find your open tickets in the filter with the green header that reads Filter Results: My Current Issues.
Your closed tickets are available in the section with the grey header that reads Filter Results: My Closed Issues. Please reach out to us using the new ticketing system to revisit closed issues; you can always send us the ticket link in the description field of a new ticket, or in the body of your email to helpdesk@drew.edu.