| Info | ||
|---|---|---|
| ||
Please note that the Duo self-service page was recently updated, so the steps and images below need to be updated. We are working through the existing documentation to make these updates as quickly as possible. |
What is a device password?
...
- If you are not yet logged in to your Drew uLogin account, you will be prompted to log in.
| You can choose to log in using the various devices assigned to you, which are listed in the drop down. If you only have one device set up on your account, that is the device you will need to use to log in. For devices like your smartphone, you can select Duo Push, a phone call, or a passcode. |
| We used to recommend selecting Enable Notifications so that you could receive an email automatically when your device password is about to expire.* At this point, most people do not need the device password, so only need to enable if the asterisk below affects them. You will also get an email when the password has been changed automatically. In the image to the left, this selection was already made, so the button reads Disable Notifications. |
*If you no longer need the device password, you can leave this turned on so that you know when you will be prompted to log in with your normal password again, or you can disable notifications. |
What happens when my device password expires?
...
| Warning |
|---|
Please remove the Drew account from your phone if you are not sent to a uLogin page when trying to log in to your email, then add the account as a Google account following the directions at Connecting Your Mobile Devices to Google Apps. |
If you experience further issues changing your Device Password, please contact the UT User Experience team at 973-408-4357 (or xHELP).
Reviewed 12/12/23