You may sometimes hear Drew Technology staff talk about or you may receive email updates from something called "MI6". What is MI6 (other than an old code name for the UK's foreign intelligence service, of course)? MI6 is Drew University's new issue management system. Put simply, MI6 is the database that we use to keep track of every problem reported, computer dropped off, or any other service request made of University Technology. MI6 helps us organize our workflows so that we know that status of every issue we are working on for our customers thus enabling us to provide efficient customer service.
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As of August 30, 2009 the MI6 system is being implemented throughout University Technology to replace our existing Supportworks system. We ask for your patience as we complete our migration. Eventually every area of University Technology will be using MI6. |
As a Drew technology user, you may interact with the MI6 system either via email or the new Technology Support Portal.
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