Frequently Asked Questions
1. Where can I get help with technology on campus?
Technology help is offered by phone at the Service Center. Students can receive assistance in using technology at theSTEL and assistance with technology repair at the Helpdesk.
2. I didn't buy one of the the Drew-recommended laptops, can I still get technology help?
Yes. All students will receive our "best effort" policy. This means that we will attempt to help all students with any device they bring to our best effort.
3. Where can I get help with my mobile device (smart phone, tablet, etc.)?
Students who would like help getting their email set up can come to either the STEL or Helpdesk for assistance. If you would like help with using your mobile device, you can go to the STEL, but this won't be considered a high priority case.
4. Does University Technology serve students at all three schools? (cross link STEL page, with dissertations too?)
Yes. Students from the undergraduate, graduate, and theological school all receive technical support from University Technology.
5. Where can I print or find a computer on campus?
Printing is available in the library or at the Helpdesk. There are also public computer available at both of these locations. The Helpdesk has an entire computer lab at students' disposal.
6. Where can I find information for Apple computers? (link to virus question/page)
7. How do I change my password?
8. Why can’t I connect to the wireless?
There are a few reasons why your internet could not be connecting. Learn about them here.
9. How do I connect my phone to my email? (link to Mobile Set Up Instructions)
10. Where can I save my files? File Storage Options at Drew
There are many options on where to save your files. One of course is your local computer/device. Other storage options can be found here.
11. Where can I get help formatting my dissertation or thesis?
The STEL offers assistance with formatting dissertations and theses.
12. How do I edit my club’s website?
You will need to email Justin Jackson, the Webmaster and contact the STEL in order to receive training. You will not be given access to the website until you have received formal training from someone at the STEL. After that, you can find documentation for using WordPress here.
13. I’m a new club officer. How do I get access to the club email?
14. How do I access my Drew email?
If you go to https://mail.drew.edu/ you can log in to your Drew email.
15. Where do I register for classes?
Registration for classes is on TreeHouse. Any questions or concerns you have about registration should be pointed at the Registrar's Office, who can be reached at x3025.
16. Do all students get Microsoft Office for free?
17. How should I back-up my data?
It is very important to keep your files backed up. There are many ways to do this. Learn about them here.
18. Help! My computer has a virus! (link to here from apple info question)
19. Why isn’t my class showing up on Moodle when I log in?