What is a device password?
A device password is a password designed for apps and devices that are not set up to use two-factor authentication. Your device password is automatically managed by the system and will be changed for you every 90 days.
When do I need a device password?
At present, applications that do not support two-factor authentication include email and calendar software such as Microsoft Outlook, Apple Mail, or Thunderbird. Additionally, you may need your device password if you currently synchronize your Drew University email and calendar with your smartphone or tablet.
Device passwords are not necessary for accessing your Drew Google account via a web browser.
Please be aware of a recent update to the Gmail app on newer versions of Android and iOS devices.
If you are directed to a uLogin page, you should enter your regular Drew password and approve a Duo login.
Users with these new versions of the Gmail app/mobile device operating systems will not need to use their device password.
Please note that this update does not seem to affect third-party email programs (such as Thunderbird, Apple Mail, or Microsoft Outlook).
Where can I find my device password?
Navigate to drew.edu/duo.
- If you are not yet logged in to your Drew uLogin account, you will be prompted to log in.
| You can choose to log in using the various devices listed in the drop down. If you only have one device set up on your account, that is the device you will need to use to log in. For devices like your smartphone, you can select Duo Push, a phone call, or a passcode. |
| We recommend selecting Enable Notifications so that you will receive an email automatically when your device password is about to expire. You will also get an email when the password has been changed automatically. In the image to the left, this selection was already made, so the button reads Disable Notifications. |
What happens when my device password expires?
When your device password expires, the system will generate a new one for you. If you have selected Enable Notifications, the system will send you an email several days before the device password expires and after it has been automatically changed. Once your device password changes, your smartphone, tablet, or other email software may stop receiving new email and calendar updates. Most phones will automatically prompt you to sign in, or will specifically ask for the new password. If you are directed to a uLogin page, you can log in using your Drew username and normal password (and two-factor Duo approval). Otherwise, visit the self-service site to obtain your new device password and enter it into your device. Your device should start sending and receiving email and calendar updates normally. You can find more detailed instructions below.
If you are not prompted for your password, try restarting your phone. You can also search for information about changing the password on your device at your service provider's site (for example, at http://www.apple.com/support/ or http://www.verizonwireless.com/support/).
Changing your Device Password on an Apple Device
Changing your Device Password on an Android Device
This is for your average Android device, and does not cover the large range of Android devices. For further help contact the UT Service Center at x4357.
If you experience further issues changing your Device Password please contact the UT Service Center at x4357 or xHELP. You can also come to either the UT Helpdesk or ITC located in the Academic Commons of the Library for in person support.