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These are some technology-specific questions-and-answers for working from home. 

See also Access to Files and Programs When Not Joined to the Drew Network

What do I need to work remotely?

  1. A computer
  2. Internet service
  3. Power
  4. Your Drew login credentials
    1. If you have separate credentials for additional services (ex, PyraMED), be sure you know these as well.
  5. Duo approval method 
    1. For most people, this is their personal cell phone or a University-provided token.
  6. If you will be asked to participate in video calls, you may need a video camera and/or microphone that work with your computer (or a level of comfort using your cell phone with the chosen platform)




Google: Gmail, Drive, Calendar

Access to your Drew Google services is the same from off-campus as it is when you are on-campus: Use the TreeHouse links, or navigate directly to the appropriate link above

If you have a personal Google account, you will want to pay closer attention to which account you are logged in to (see Google’s Sign in to multiple accounts at once page for more information)

Google Calendar gives you an option to add video conference (Hangouts) to a calendar event (if doing this, remember that you will need to be set up with a video camera and microphone - your mobile phone may work)


Network drives

Use this service to reach your personal F: drive or any department drives you have access to (listed in either O: or G:)


CloudPC

There are many software services available in CloudPC, including the Office suite


Phones

  1. Set an away message

    1. See “Example: Going on Vacation for a Week” for steps on setting up your phone while you are away

  2. Checking voicemail

    1. Any voicemails received to your personal extension should also generate an email to your Drew address with a wav file recording of the message

      1. If you have not been receiving these emails, please reach out to the Helpdesk

    2. To call and check your voicemail, dial 973-408-4933

  3. Placing calls 

    1. Calling others from your home or cell phone may result in your number not being recognized and allowed to go to voicemail. Consider using email for most communications.

Remote meeting options

  1. Zoom  

    1. A free Zoom account allows you to host group meetings up to 40 minutes in duration.

    2. Many Drew employees have Pro user accounts that would enable them to host longer meetings, and to record if needed.

      1. If you would like to request a meeting or two, please email helpdesk@drew.edu with the following:

        1. Name of meeting(s)

        2. Date and time of meeting(s)

        3. Is a webcam needed?

      2. If you would like to request a Zoom Pro account, please email helpdesk@drew.edu with a brief explanation.

  2. Google Hangouts

    1. This service is available through your Drew Google account.

    2. System requirements are listed at the link above.

Duo or Password troubles during May’s Power Shutdown

During the power shutdown, your only option will be to email helpdesk@drew.edu from an email account that is currently on file with Drew explaining the situation and requesting assistance. Be sure to provide as much detail as possible to reduce the need for back and forth questioning. 

To check what email address(es) Drew currently has on file for you prior to May’s power shutdown:

  • Visit the Employees tab on TreeHouse and choose the “Update E-mail Addresses” link in the Personal Information box
  • OR if you are already logged in to TreeHouse, follow this link to View Email Addresses
  • OR reach out to Human Resources (ext 3223 or humres@drew.edu) 


Clocking In to ADP

You will be able to clock in and clock out of ADP (https://workforcenow.adp.com/) when you log in to the system from your laptop/computer.

You will not be able to login via the Mobile App.

If you are unable to login, your supervisor can enter your hours worked. 

If your supervisor cannot login to ADP and enter your hours, then you must email Payroll (payroll@drew.edu), copy your supervisor and list the hours and days that you were unable to enter into ADP.

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