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A Few Things to Know

 Click here to learn about some Gmail features...

Here are some of the changes you will see:

  1. Contacts
    1. To view your contacts, you now need to click on the Apps Grid and find Contacts in the list of Google Apps.
  2. Interact with emails directly from your inbox
    1. Without opening an email, you can choose to Archive, Delete, Mark as Read, or Snooze the message directly from the inbox.
  3. Snooze emails
    1. Snoozing an email will be familiar to Google Inbox users: You can hide a message from your inbox until a set date and time using the Snooze feature. Read more about Snoozing an email here.
    2. Please note: You have to have conversation view turned on in order to use the Snooze feature.
  4. Nudges
    1. Nudges are a new feature which will bring an email to the top of your inbox with a suggestion to reply (to an email you haven't responded to) or follow up (on an email you sent which hasn't received a response). Read more about turning off nudges here.
    2. *
  5. Calendar/Keep/Tasks Integration
    1. You can now view your calendar to the right of your inbox window by clicking on the small calendar icon to expand 

To learn more about the options that are available - like snoozing an email, using Smart Reply, and viewing your Calendar or Tasks - we suggest this Help Center article or this video from Teacher's Tech.

*Image from

G Suite Learning Center

Google provides extensive documentation on using Gmail in the G Suite Learning Center.

Advanced Gmail Features

There are a number of advanced features available for use with Gmail. These options are available in Settings for accounts that you are logged into directly (not an account you are viewing through delegated access). 

Please note that we can assist with enabling these features, but cannot be responsible for use of these tools nor their continued availability.

 Canned Responses

Canned responses are an advanced feature in Gmail that let you create and save email templates. These templates are usually used in situations where you find yourself sending the same information repeatedly.

Activate Canned Responses (Templates)

Please note: You cannot activate canned responses in an account you only have delegated access to. To follow these steps, you have to be logged directly into the account.

  1. In Gmail, click on the gear icon and choose Settings.
  2. Go to the Advanced tab.
  3. Click "Enable" next to "Canned Responses (Templates)".
  4. Scroll down and click Save Changes.

Create a Canned Response

Next, compose an email to use as a canned response template.

When you are ready to save it, click on the three dots in the bottom right of the compose window.

Choose Canned responses.

Choose "New canned response..." under "Save".

New canned response

Name your canned response when prompted. Consider a name more easily distinguishable from any other templates you create than "Canned response".

Using a Canned Response

Open an email reply or a new compose window.

Click on the three dots in the bottom right of the compose window.

Choose Canned responses.

Choose your desired template from the list of available canned responses under "Insert".

Insert canned response

Tip: To avoid having duplicate signatures in your emails, delete the signature from your canned response before saving it (or save it again!). This way, if your signature changes, the most up-to-date version will appear on your emails.

 Options for organizing your inbox

There are many options available for organizing your inbox in Gmail.

Multiple Inboxes is one popular option. It is an Advanced Gmail setting you can use to organize your inbox.

Please note: You cannot activate Advanced Settings in an account you only have delegated access to. To enable an Advanced Setting, you have to be logged directly into the account.

To learn about the different options available and how to use them, please see the article in the G Suite Learning Center on choosing an inbox type.


Some of the specific questions we have been asked are listed and answered below. 

 Click here to expand...
  • How do I send an email to a list of addresses in a spreadsheet?
    To upload a spreadsheet of contacts, it needs to be saved as a .csv file. This means a "comma separated values" file as opposed to an Excel file. You can mark this when you go to "Save As" and use the drop-down box to change the type of file.
    Next, go to Contacts (now in the Apps grid next to your Google profile icon). Expand the 3 hamburger menu on the left and click the word "More" to expand that section of the menu. Choose "Import" and navigate to your file.
    For a step-by-step import tutorial straight from Google:
  • How do I create a contact group?
    Google's instructions can be found at:
    Note that Google uses the term "Labels" to reference a group name.
  • How do I access an account that was delegated to me?
    To access delegated account please follow steps below:

    1. Click on the image or initial icon at the top right corner of your screen
    2. In the drop-down menu that appears, once the mailbox has been delegated you will see the mailbox listed with (delegated) after the email address. Click on the delegated account (note: If you have a lot of shared mailboxes, you may need to use the scrollbar on the right to view them all).
    3. The shared/delegated account will open in a new tab or window. It will look just like another inbox but will NOT include: 
    • Chat
    • Calendar, Docs/Drive, Sites (calendars are delegated separately and will be accessed through My Calendars or Other Calendars in your Google Calendar view)
    • Labs
    • Access to account settings
    • Themes

    Note: Once you have been added as delegate it may take up to 24 hours for delegated account to appear below your primary account.

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