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University Technology provides access and training in using Drew Zoom web conferencing. All of these services are covered by the classroom hotline and MRC Event Hotline for academic classes and other events respectively. 


***For Additional Information regarding Zoom for Students please see linked document (Last Updated 3/10/20)

Instructional Technology has also put together a Zoom FAQ Google Doc with some of the most commonly asked questions and answers.

Please be cognizant of storage space: If you've saved a Zoom recording to the cloud but no longer need it, delete it. Also consider saving recordings to a Drew network drive or Google Drive. Learn more about deleting or downloading Zoom recordings here.

If you are interested in using a custom Drew Zoom background, check here (the tutorial on using them is here).

Zoom Security Updates

Zoom has been putting out updates to address various security concerns and enhance usability. Please be sure to install the most recent update when prompted!


What is Zoom?

Zoom is a web conferencing tool that unifies cloud video conferencing, online meetings, and collaboration into a single intuitive platform. Zoom's extensive feature set, broad compatibility with desktop and mobile devices, and multi-layered security allow Drew University to have rich web conferencing experiences with both campus affiliated and unaffiliated users.

To request a licensed account:

Call the University Technology Service Center at 973-408-4357 or Open a Support Ticket
The MRC will create a host account for you, send you a link for documentation and provide user support. 

Desktop client and mobile apps

If you are spending a decent amount of time in Zoom these days, consider setting up the desktop client or mobile app. 

Signing in to the desktop client - step by step instructions

If you are hosting a Zoom meeting:

  1. Launch the Zoom desktop client on your device.
  2. If you're not already logged in, click Sign In

  3. Next, click Sign In with SSO. (starred and highlighted in image below)
  4. If the screen prompts for:
    1. Company Domain, enter "drew" and click Continue.
    2. Search Company Domain, enter your Drew email address and click Continue
  5. If you are brought to a uLogin page, enter your Drew credentials (and approve login with Duo)
  6. If the desktop client does not automatically open with you logged in, either:
    1. Click Open Zoom Meetings on the dialog shown by your browser. If you don't see a dialog, click Launch Zoom on the webpage.
    2. Click Open zoom.us.
  7. Click New Meeting to start a new meeting, or click Meetings at the top to start a meeting already scheduled


If you are participating in a Zoom meeting:
First, follow steps 1-6 above to make sure you are logged in to the desktop client. If clicking the URL of an existing meeting does not then launch the desktop client:

  1. If you have a Meeting ID and Passcode (if the passcode is required), open the Zoom desktop client.
  2. Click Join a Meeting and enter that information when prompted.


Videos saved to the Zoom Cloud Storage

Drew has a finite amount of Zoom cloud storage space. Please consider the following:

* Consider deleting (examples): recordings of regular meetings from completed Spring classes; recordings of routine departmental meetings with completed minutes 
* Consider downloading and storing locally or on Drive: recordings or transcripts needed for ongoing work.  Examples: audio and chat transcripts from a routine meeting; Recordings of meetings or events that may have historic archival value, such as commencement events, guest lectures, or major campus announcements. (Note that many events are already available on the Drew YouTube channel: https://www.youtube.com/drewuniversity)
* Consider keeping on Zoom: recordings in active use that are linked from other websites. Examples: faculty development sessions linked from shared faculty Moodle pages

Additional information for faculty trying to download Zoom videos:

If you've already successfully completed one of these sections, skip to the next one.

A. Download video from Zoom cloud

  1. Visit drew.zoom.us
  2. Sign in (you'll have to approve Duo login)
  3. Click on the Recordings link in the left menu to view Zoom recordings that were saved to the Zoom cloud
  4. Click on the link to the meeting (lecture) you want to download
  5. Highlight the "Shared screen with speaker view" file and click the download icon that appears - the arrow pointing down to a line. This usually saves to the downloads folder on your computer.
  6. Repeat for any other videos you need to download

Note: If you have students whose first language is not English, they may find the "Audio transcript" file helpful - but make sure they know that those files are not completely accurate and can sometimes confuse the reader instead of helping.

B. Find the Saved File(s)

  1. Open your Downloads folder by clicking the Start menu in the bottom left corner of your computer screen and typing in "Downloads" - it may not be the only option, so make sure you choose the one that says "file folder" in tiny print (if you are on a Mac, you should be able to view your recent files in Finder)
  2. If you see the video files, yay! Go to section C.
  3. If you do not see the video files, we will need to do a Zoom or Bomgar session to find out where they're saving. Let us know when you're free.


C. Upload the video file(s) to Moodle

  1. Watch this video from Instructional Technology which shows how to do this: https://youtu.be/Gobp0ku_EzA
  2. If you have any questions, let us know when you're free so we can schedule an appointment.


Zoom tutorials

Is Zoom down?

Like many services, Zoom has a status page that will tell you if the service is experiencing disruptions. You can always check https://status.zoom.us/ to see if there is a widespread interruption.

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