Instructional Technology provides access and training in using Drew Zoom web conferencing. All of these services are covered by the classroom hotline and MRC Event Hotline for academic classes and other events respectively.
To request a licensed account:
A limited number of Zoom licenses are available for high priority users. Instructional Technology will prioritize who receives these resources based on need and priority. In order to be considered, please fill out this form to request a Zoom license.
Is Zoom not launching meetings?
We are seeing inconsistent behavior with Zoom for some computers connecting to Zoom webpages (zoom.us) or meetings when on the Drew network. Most commonly, people who see this problem are finding that pages might load after a few minutes, or Zoom meetings might launch after a few minutes, but the time is minutes long.
The most consistent solution we have found thus far is to make sure people are using the most recent desktop client.
To update, you have two options.
- From the desktop client:
- Sign in (remember to use SSO)
- Click on your user icon in the top right corner
- Choose "Check for Updates"
- Install any updates
- Repeat the above steps to check for additional updates until you are told "You are up to date" (15.16.0 as of this writing)
<< Windows version
- From an installation file:
- If https://zoom.us/download loads for you, you can download the latest installation file from Zoom. Run the file to install the updated Zoom desktop client.
- If that page does not load, choose the appropriate file from the list in the table below based on the computer you are using.
Operating System Download Link Windows Zoom Installer Windows Mac Zoom Installer Mac Mac, Silicon chip Zoom Installer Mac Silicon Chip - Run the downloaded installation file to install the updated Zoom desktop client.
***For Additional Information regarding Zoom for Students please see linked document (Last Updated 3/10/20)
Instructional Technology has also put together a Zoom FAQ Google Doc with some of the most commonly asked questions and answers.
Please be cognizant of storage space: If you've saved a Zoom recording to the cloud but no longer need it, delete it. Also consider saving recordings to a Drew network drive or Google Drive. Learn more about deleting or downloading Zoom recordings here.
If you are interested in using a custom Drew Zoom background, check here (the tutorial on using them is here).
Zoom Security Updates
Zoom is always putting out updates to address various security concerns and enhance usability. Please be sure to install the most recent update when prompted!
Zoom Deletion Policy, Announcement 8/31/21
What is Zoom?
Zoom is a web conferencing tool that unifies cloud video conferencing, online meetings, and collaboration into a single intuitive platform. Zoom's extensive feature set, broad compatibility with desktop and mobile devices, and multi-layered security allow Drew University to have rich web conferencing experiences with both campus affiliated and unaffiliated users.
Desktop client and mobile apps
If you are spending a decent amount of time in Zoom these days, consider setting up the desktop client or mobile app.
- Zoom instructions for the desktop client
- Getting Started with iOS (Zoom article)
- Getting Started with Android (Zoom article)
Signing in to the desktop client - step by step instructions
If you are hosting a Zoom meeting:
If you are participating in a Zoom meeting:
First, follow steps 1-6 above to make sure you are logged in to the desktop client. If clicking the URL of an existing meeting does not then launch the desktop client:
Improved Zoom Features
Recently Zoom has upgraded some features and we wanted to reach out and let you know what those are.
First off, to access any of these features you must upgrade to the newest version of Zoom which is (as of 10/1/20) version 5.3.1.
The quickest way to do that is to go to https://zoom.us/download and click download.
New features-
- Multiple people can be spotlighted at the same time. Perfect for panel discussions or group projects.
- Customize your gallery view. As a host, this allows you to move the videos of your participants in any order you prefer and then push that view onto your participants so they see the room the same way. (requires Zoom desktop client 5.2.2 or later for host and participants)
- Self-selecting Breakout Rooms. The host can now create breakout rooms with the option for participants to self-select which breakout room they would like to join. If enabled, participants can move freely between breakout rooms, without needing the host’s help. Both the meeting host and participants need to be on Client 5.3.0 or later to self-select Breakout Rooms. Here is a really good videoon ways to use this feature in class.
Videos saved to the Zoom Cloud Storage
- Visit drew.zoom.us, sign in, and click on the Recordings link in the left menu to view Zoom recordings that were saved to the Zoom cloud
- How to delete and/or download your Zoom recordings (Google Doc)
- Uploading a Video File to Moodle (video)
Drew has a finite amount of Zoom cloud storage space. Please consider the following:
* Consider deleting (examples): recordings of regular meetings from completed Spring classes; recordings of routine departmental meetings with completed minutes
* Consider downloading and storing locally or on Drive: recordings or transcripts needed for ongoing work. Examples: audio and chat transcripts from a routine meeting; Recordings of meetings or events that may have historic archival value, such as commencement events, guest lectures, or major campus announcements. (Note that many events are already available on the Drew YouTube channel: https://www.youtube.com/drewuniversity)
* Consider keeping on Zoom: recordings in active use that are linked from other websites. Examples: faculty development sessions linked from shared faculty Moodle pages
Zoom tutorials
How to join a meeting: https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-Meeting or https://www.youtube.com/embed/vFhAEoCF7jg?rel=0&autoplay=1&cc_load_policy=1
- Getting started with Zoom: https://support.zoom.us/hc/en-us/articles/201362033-Getting-Started-on-PC-and-Mac
- How to test Audio: https://support.zoom.us/hc/en-us/articles/201362283-How-Do-I-Join-or-Test-My-Computer-Audio-
- Joining and Configuring Audio and Video: https://www.youtube.com/embed/HqncX7RE0wM?rel=0&autoplay=1&cc_load_policy=1
- Zoom meeting controls: https://www.youtube.com/embed/4w_pRMBEALE?rel=0&autoplay=1&cc_load_policy=1
- Meeting recording: https://www.youtube.com/embed/AYzPS28rg7E?rel=0&autoplay=1&cc_load_policy=1
- What if your video camera isn't working: https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working
- How do I share my screen: https://support.zoom.us/hc/en-us/articles/201362153-How-Do-I-Share-My-Screen- or https://www.youtube.com/embed/9wsWpnqE6Hw?rel=0&autoplay=1&cc_load_policy=1
- How to schedule a Zoom meeting: https://support.zoom.us/hc/en-us/articles/201362413-How-Do-I-Schedule-Meetings- or https://www.youtube.com/embed/ZAYv8sVPTxU?rel=0&autoplay=1&cc_load_policy=1
- How to invite others to join: https://support.zoom.us/hc/en-us/articles/201362183-How-Do-I-Invite-Others-To-Join-
- Breakout rooms: https://www.youtube.com/embed/j_O7rDILNCM?rel=0&autoplay=1
- Participating in breakout rooms (use the newest version of the Zoom desktop app for best results!): https://support.zoom.us/hc/en-us/articles/115005769646-Participating-in-breakout-rooms
- Download and update your Zoom desktop client: https://www.youtube.com/watch?v=7ggoO2LZsY0
Is Zoom down?
Like many services, Zoom has a status page that will tell you if the service is experiencing disruptions. You can always check https://status.zoom.us/ to see if there is a widespread interruption.
Reviewed 5/31/23