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If you are experiencing any trouble with your internet connection, please reach out to the Service Center or Helpdesk by:

See Connectivity Challenges for more troubleshooting tips and the list of details we will need to properly troubleshoot.

 

All faculty and staff offices have at least one network jack. Residence halls have one wired connection per room with extra connections in study areas, lounges, and locations like the Ehinger Center and the University Library. Wireless networking covers all residence halls, nearly all academic and public spaces, as well as some outdoor locations. Members of the Drew community access their Drew network resources while off-campus through their own ISP and remote-access technologies.

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  • drew - unencrypted network, needs no log in information to use
  • drew1x - encrypted network, needs log in information to use (this is your uLogin username and password)

Going forward, the open “drew” offering will allow access to the internet and Drew web services available from off-campus, providing the same access you would have at any public WiFi hotspot. Our intention is to provide quick, convenient service for personal devices, including phones and game systems, while improving our network security. If, in addition to the internet, you need to reach internal Drew services such as network printers or shared network drives (unless you’re using the web-based MyFiles utility), please use the “drew1x” network and sign in with your Drew ulogin credentials. The "drew1x" network also encrypts your broadcasted WiFi traffic. Drew-owned notebook computers are generally set to select “drew1x” by default.

It is important to note a few things about using the wireless network:

  • If many people are trying to use wireless in the same area, the connection will be much slower.
  • Users may get kicked off if new people log on and begin using wireless in the same area. The number of users and bandwidth are what determine the speed and reliability of the connection.
  • Microwaves, cordless phones, and other devices can create interference that can interrupt connections.
  • Wireless is not available everywhere on campus and the connection may not be ideal.
  • Not all devices can support wireless authentication .(needed for drew1x)

It is difficult, if not impossible, to guarantee complete wireless coverage in every part of every campus building in every situation. Factors such as environment, population, furnishings, and use of other equipment that may contribute to interference will change wireless coverage dynamically. University Technology attempts to provide “good” or better coverage in 90% or more of all covered campus buildings.

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To get a wired connection, use an Ethernet cable (see picture below) to plug into a jack in the wall. Each dorm room has one network jack installed "per pillow"; most are marked with the color orange (to differentiate them from phone jacks). Wired connections are the most reliable and consistent. Bandwidth may be more plentiful in certain buildings or rooms on the Drew campus with wired connections. If you are streaming video, playing an online game, or downloading large files, you will want an Ethernet connection.

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Checking the Status of Your Connection

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  • Make sure you are in an area in which wireless connections are available.
  • If you're using a non-Drew computer, we cannot guarantee coverage ranges that we have tested for wireless connections. This will have no effect on wired connections.
  • If you have installed a third-party wireless card in your computer, your signal reception may vary and we cannot guarantee your connection.
  • See also: Connectivity Challenges
  • It's possible that your drivers need to be updated. You can either call the University Technology Service Center at 973-408-4357 or bring the device to the University Technology Helpdesk on the main floor of the Library for assistance with checking this.

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