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This page will outline some common support issues you may run into with Duo and offer guidelines on how to solve those issues. |
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Some types of Duo issues are easily dealt withhandled. These classes of issues require nothing more than perhaps a call to the Service Center Helpdesk to get resolved.
Managing Your Devices
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Some classes of Duo issues require that we can positively identify you before we take action. For the following issues, please log a ticket at help.drew.edu so we can assist you further.
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Some classes of Duo issues require that we can positively identify you before we take action. For the following issues, please log a ticket at help.drew.edu with the the additional phone number you'd like to add.
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or come to the UT Helpdesk with photo ID so we can assist you further.
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Some types of Duo issues require that you come to the UT Service Center Helpdesk with Photo photo ID for a positive identification to preserve the integrity of the Two-Factor Authentication system .
Audrey Joubert | Betsy Black | Bill Schulz | Destiny Nelson | E. Axel Larsson | Jason Howe | Mike Richichi | Rian Spivak | Russell Sprague | |
Reviewed April 10, 2024