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Comment: graduating - removal from Duo

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Note
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Some classes of Duo issues require that we can positively identify you before we take action. For the following issues, please log a ticket at help.drew.edu so we can assist you further.

  • I need to re-activate Duo Mobile. If you have a new phone (or have done a factory reset on an existing phone) and need to reactivate the Duo Mobile app, your options depend on what devices you have on your account. If you are still able to log into your Drew account via another phone or token registered to your account, you can fill out a support request at https://help.drew.edu/, providing your username, phone number, and type of device. We will then send you a new activation link for Duo Mobile. If you cannot log in, you will need to visit the Helpdesk in person with a photo ID to register the new device.
  • I need to add an additional phone number.  Please fill out a support request at help.drew.edu, providing your username, phone number, and type of device (also identify whether you wish to activate Duo Mobile if the device is a smartphone).
  • I am graduating and wish to stop using Duo. We just want to point out that you are asking us to make your account less secure. If you are comfortable with this, please log a ticket at help.drew.edu, providing your username, phone number, and type of device, and the reason you wish to be removed. 
    • Students in the Class of 2014 requesting removal from Duo will be removed on or about May 19, 2014.

Warning
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Some types of Duo issues require that you come to the UT Helpdesk with photo ID for a positive identification to preserve the integrity of the Two-Factor Authentication system.

  • My account has become locked. If your account becomes locked for any reason, you will need to visit the UT Service Center with a photo ID in order to unlock your account. 

  • I need a classic hardware token or YubiKey. If you need a hardware token or YubiKey, please come to the Helpdesk.  You will be asked to present a photo ID and a token will be issued to you.

  • My token is physically damaged or has been lost. If your token has been lost, please contact the Service Center immediately so that it can be deactivated as a valid authenticator for your account. Faculty and staff may obtain new tokens from the Helpdesk with a Photo ID. Replacements for damaged or malfunctioning tokens will be provided for free. A $50 charge will apply to replace a missing token.

  • I have encountered an issue which requires me to present ID, but I am unable to come to campus.  If you need to present ID, but are unable to come to campus, you may designate an Authorized Proxy to vouch for your identity.  
     
  • I have been designated as an Authorized Proxy by a coworker.  If you have agreed to be a Proxy for someone, you must make call ahead to make an appointment with one of the Duo Administrators, who will meet with you to fill out some paperwork. The Duo Administrators are as follows: