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Warning

These instructions are in the process of being updated. Please excuse the dust!

The Citrix Workspace app is the local client that runs Citrix-hosted applications. It replaces the Citrix Receiver client.

Note
titleBrowser note

If you have trouble using one browser to launch Citrix applications, please try using a different browser.

Step-by-step guide (for PC)

48%48%
  1. To learn more, see Using CloudPC.

If apps are opening within the browser, check your version of the Citrix Receiver/Workspace app. The newest version is called Citrix Workspace and is version 1911.


Expand
titleFirefox
Section
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width


Info
titleCitrix Plugin

Citrix Storefront (the website where apps are listed) uses a browser plugin to detect the Citrix software. The below screenshots are of Firefox, but all modern browsers will need to allow/unblock this plugin. This is the same for all of our web app installations. If any of the screens below don't appear, check for a blocked plugin in the browser address bar.

  1. Go to https://cloudpc.drew.edu/. You will be prompted to log in to your Drew account if you are not already signed in.
  2. The first time you navigate to https://cloudpc.drew.edu/, you will be taken to an informational page in U-KNOW. Choose "Proceed to CloudPC" link.
  3. You will be prompted to install the Citrix Receiver. Click the checkbox to agree with the license agreement (after you read the agreement). Click Install.
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  4. After the installer downloads, you may be prompted to Save or Run the file. You will see examples below of Firefox prompts (Save File, then click on it in the Downloads drop down) and Internet Explorer prompts (Run, then Yes).
    Image ModifiedImage Modified
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  5. Click Start. Review and accept the license agreement.
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  6. Do not enable single sign-on.
  7. We recommend changing the option for sending usage data to Citrix to "No".
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  8. Click Install.
  9. At the end of the installation, you will get the "Installed Successfully!" message. Choose Finish.
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  2. After the installation completes, the Citrix site will detect Citrix Receiver and prompt you to Allow the "Citrix ICA Client" plugin. In IE, choose "Allow." In Firefox, choose "Allow," then "Allow and Remember."
    Image ModifiedImage Modified
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  3. You will then be sent to
your Citrix Receiver for Web
  1. the CloudPC Desktop.
This is where you can customize your available applications. To add an application, follow the arrow and click on the + sign on the left.
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  • The applications are sorted into categories. These categories are similar to the folders in the previous CloudPC system. 
    If you wish, you can also use the Search bar in the upper right of the CloudPC Desktop.
    Image Removed 
    Please note: Your list of available applications depends on your role(s) at Drew.
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  • Clicking the application name in either the Applications Menu or the Search will add it to your CloudPC Desktop. Single-click an application to launch.
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    width4%

     

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    width


    Expand
    titleChrome

    In Chrome, please follow these steps.

    1. Go to https://cloudpc.drew.edu/. You will be prompted to log in to your Drew account if you are not already signed in.
    2. The first time you navigate to https://cloudpc.drew.edu/, you will be taken to an informational page in U-KNOW. Choose "Proceed to CloudPC" link.
    3. You will be welcomed to Receiver. Click Install.
      Image Modified
    4. Chrome will check to see if the Receiver is already installed. As directed, choose to Launch application if a window pops up and skip to step 13*. If you have not installed the Citrix Receiver,
    click
    1. click the checkbox to agree with the license agreement (after you read the agreement). Then click Download.
      Image Modified Image Modified
    2. Click the downloaded file. Select Yes to confirm running the program.
      Image Modified
    3. Click Start. Review and accept the license agreement.
      Image Modified
    4. Do not enable single sign-on.
    5. We recommend changing the option for sending usage data to Citrix to "No".
      Image Modified
    6. Click Install.
    7. At the end of the installation, you will get the "Installed Successfully!" message. Choose Finish.
      Image Modified
    8. Return to the browser and click Continue.
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    9. Citrix will check to see if the Receiver was installed. As directed, choose to Launch application when the window pops up.*
      Image Modified
    10. You will then be sent to
    your Citrix Receiver for Web CloudPC Desktop. This is where you can customize your available applications. To add an application, follow the arrow and click on the + sign on the left.
    Image Removed
    1. the CloudPC Desktop or Storefront. To learn more, see Using CloudPC.
  • The applications are sorted into categories. These categories are similar to the folders in the previous CloudPC system. 
    If you wish, you can also use the Search bar in the upper right of the CloudPC Desktop.
    Image Removed
    Please note: Your list of available applications depends on your role(s) at Drew.
    Image Removed
  • Clicking the application name in either the Applications Menu or the Search will add it to your CloudPC Desktop. Single-click an application to launch.
    Image Removed

    • *If the window with the "Launch Application" option does not appear, select "Already installed."

    If apps are opening within the browser, check your version of the Citrix Receiver/Workspace app. The newest version is called Citrix Workspace and is version 1911.

    Step by Step Guide (for Mac)

    Expand
    titleSafari


    Info
    titleCitrix Receiver for Web Plugin

    Citrix Storefront (the website where apps are listed) uses a browser plugin to detect the Citrix software. All browsers listed above will need to allow/unblock this plugin. This is the same for all of our web app installations. If any of the screens below don't appear, check for a blocked plugin in the browser address bar.

    1. Go to https://cloudpc.drew.edu/
    2. The first time you navigate to https://cloudpc.drew.edu/, you will be taken to an informational page in U-KNOW. Choose "Proceed to CloudPC" link.
    3. You will be prompted to install the Citrix Receiver. Click the checkbox to agree with the license agreement (after you read the agreement).
    4. After the installer downloads, you may be prompted to Save or Run the file. Run the installer by clicking in the top right corner and selecting the CitrixReceiver.dmg file from your downloads.

    5. Open the CitrixReceiver.dmg file you have downloaded and double click on the Install Citrix Receiver application to run the installer.
    6. Please click Continue to allow the installation to proceed through each of the steps of the installation.

    7. Click Continue without checking the box when prompted "If you received instructions to set up Receiver with your email or server address, check Add Account, then click Continue."
    8. At the end of the installation, you will get the "Installed Successfully!" message. Choose Finish.
    9. After the installation completes, return to your browser (you do not need to open the installed program).
    10. The Citrix site will now detect Citrix Receiver and prompt you to Allow the "Citrix ICA Client" plugin. In Safari, choose "Trust." In Firefox, choose "Activate Citrix Receiver," then "Allow and Remember."
      Safari:
      Firefox:
    11. You will then be sent to your Citrix Receiver for Web the CloudPC Desktop. This is where you can customize your available applications. To add an application, follow the arrow and click on the + sign on the left.
      Image Removed
    12. Navigate to the section containing your application-these are similar to the folders in the previous CloudPC system. 
      If you wish, you can also use the Search bar in the upper right of the CloudPC Desktop.
      Image Removed
      Image Removed
    13. Clicking the application name in either the Applications Menu or the Search will add it to your CloudPC Desktop. Single-click an application to launch.
      Image Removed
    14. To learn more, see Using CloudPC.

    If If apps are opening within the browser, check your version of the Citrix Receiver. We are currently using version 12.9/Workspace app. The newest version is called Citrix Workspace and is version 1912.


    Using CloudPC

    Now that you are set up, take a look at Using CloudPC for more information.

     


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