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What does your phone tell people when they call?

Info

Returning to the Forest from Drew Virtual Time

Info
titleInstructions on setting your phone to ring at your desk again

While employees were working remotely, we suggested forwarding our phones. As people return to campus, here are the steps to takeThe suggestions can no longer be as straightforward due to the breadth of working situations, but you should check - and routinely review - how your phone is set up (will it ring? what does your voicemail greeting say?).

Note

If you manage your department's phone extension, please check to make sure people are given the proper information when calling.

You can include an email address in the voicemail greeting if that is appropriate.

Set your desk phone

back to Available

to Available

Please note: These instructions assume your Available state is still set to the default configuration and that you are sitting at your phone.

  1. Press the State soft key. The availability states are displayed, and the active state is indicated with a check mark. 
  2. To select a different availability state, do one of the following: 
    • On the key pad, press the number of the desired availability state. We recommend 1 Available.
    • Use the  or navigation keys to scroll to the desired availability state (we recommend Available), and press the OK soft key.
  3. The availability state for your phone changes to the selected state.

If you wish to change your availability state from a different phone or make other changes, please continue reading below the box.

Update your Voicemail Greeting

Especially if you will only be on campus some days during the week, you will want your voicemail greeting (the message that plays when someone is directed to your voicemail) to reflect this.

  1. Call 973-408-4933. (From your desk phone, press the voicemail button and then the button that says "Call VM"; skip to step 3)
  2. Enter your extension.
  3. Enter your password followed by #.
  4. Press 7 to change mailbox options.
  5. Press 2 to hear the availability states.
  6. Press the number for the appropriate state (such as 1 for Available or 4 for Vacation).
  7. Press 1 to record a personal greeting.
  8. Record your greeting. Press # to finish, and # again to accept.
  9. Hang up to disconnect from voicemail.

Delete Voicemails

Although you receive voicemail recordings in your email, they continue to live in your voicemail storage until you choose to delete them.

Once you hit 60 messages, you will no longer be able to receive voicemail messages.

Follow the directions at Deleting Mitel Voicemail Messages to delete messages.

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