Frequently Asked Questions
1. Where can I get help with technology on campus?
Technology help is offered by phone at the Service Center. Students can receive assistance in using technology at the STEL and assistance with technology repair at the Helpdesk.
2. I didn't buy one of the the Drew-recommended laptops, can I still get technology help?
Yes. All students will receive our "best effort" policy. This means that we will attempt to help all students with any device they bring to our best effort.
3. Where can I get help with my mobile device (smart phone, tablet, etc.)?
If you are having trouble using your mobile device, you may bring it down to the Helpdesk. We will be using a Best Effort Policy, meaning that we will support the software on these devices to the best of our abilities. If you would like help with using your mobile device, you can go to the STEL, but this won't be considered a high priority case.
4. Does University Technology serve students at all three schools?
Yes. Students from the undergraduate, graduate, and theological school all receive technical support from University Technology.
5. Where can I print or find a computer on campus?
Printing is available in the library or at the Helpdesk. There are also public computer available at both of these locations. TheHelpdesk has an entire computer lab at students' disposal.
6. Where can I find information for Apple computers?
Information about the Apple computers can be found here. If you have questions about using the Mac Operating System, you can learn more here. If you have any more questions about Apple, you may visit their page http://www.apple.com/support/ for more information.
7. How do I change my password?
You can change your password at any time by going to https://password.drew.edu/. Once you have changed your password at this site once, you should set up Security Questions so that in the future, if you forget your password, you can supply the answers to those questions and have it changed yourself. If you are having difficulty in changing your password or any of these steps, you may contact the Service Center or come down to the Helpdesk. You will find more extensive instructions here.
8. Why can’t I connect to the wireless?
There are a few reasons why your internet could not be connecting. Learn about them here.
9. How do I connect my phone to my email?
There are instructions available here for how to set up the Drew Google mail on your mobile device. If you need help with the process, please feel free to contact the Service Center or bring the device down to the Helpdesk for assistance.
10. Where can I save my files?
There are many options on where to save your files. One of course is your local computer/device. Other storage options can be found here.
11. Where can I get help formatting my dissertation or thesis?
The STEL offers assistance with formatting dissertations and theses.
12. How do I edit my club’s website?
You will need to email Justin Jackson, the Webmaster and contact the STEL in order to receive training. You will not be given access to the website until you have received formal training from someone at the STEL. After that, you can find documentation for using WordPress here.
13. I’m a new club officer. How do I get access to the club email?
At the moment, only club presidents have access to the club accounts. Accounts for student run organizations are now being handled through Google Groups. Documentation for these groups and how to use them to send/receive emails will be coming shortly.
14. How do I access my Drew email?
If you go to https://mail.drew.edu/ you can log in to your Drew email. You may also go to TreeHouse and select the Gmail icon which will bring you there as well.
15. Where do I register for classes?
Registration for classes is on TreeHouse. Any questions or concerns you have about registration should be pointed at the Registrar's Office, who can be reached at x3025.
16. Do all students get Microsoft Office for free?
Yes. This program will be distributed once students arrive at campus in the Fall. Details to come.
17. How should I back-up my data?
It is very important to keep your files backed up. There are many ways to do this. Learn about them here.
18. I believe that my computer has a virus. What do I do?
If your computer has a virus, you can run the Drew-issued software F-Secure Antivirus or another software of your choosing. If you are having difficulty in removing a virus you can bring the computer down to the Helpdesk and attendants will help you. You can learn more information about viruses here. It is important to note that both Macs and PCs are vulnerable to viruses and that the commonly believed myth that Macs don't get viruses is false.
19. Why isn’t my class showing up on Moodle when I log in?