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These are some technology-specific questions-and-answers for working from home. 

See also:

What do I need to work remotely?

  1. A computer
  2. Internet service
  3. Power
  4. Your Drew login credentials
    1. If you have separate credentials for additional services (ex, PyraMED), be sure you know these as well.
  5. Duo approval method 
    1. For most people, this is their personal cell phone or a University-provided token.
  6. If you will be asked to participate in video calls, you may need a video camera (webcam) and/or microphone that work with your computer (or a level of comfort using your cell phone with the chosen platform)

This list focuses on the technology needs. OWL Labs includes a monitor, headset, keyboard, mouse, desk, chair, lighting and a surge protector in their equipment list. Many articles have been published with recommendations for setting up an office space at home - away from your bedroom is one common suggestion - so that you can work efficiently and comfortably. Here is one home office setup list from OWL Labs.

Google: Gmail, Drive, Calendar

Access to your Drew Google services is the same from off-campus as it is when you are on-campus: Use the TreeHouse links, or navigate directly to the appropriate link above

If you have a personal Google account, you will want to pay closer attention to which account you are logged in to (see Google’s Sign in to multiple accounts at once page for more information)

Google Calendar gives you an option to add video conference (Hangouts) to a calendar event (if doing this, remember that you will need to be set up with a video camera and microphone - your mobile phone may work)

Network drives (MyFiles)

Use this service to reach your personal F: drive or any department drives you have access to (listed in either O: or G:)

Tip: If you download files to work on at home, remember to periodically upload those files back to the network drive you got it from, so the network drive has a current copy. 

CloudPC

There are many software services available in CloudPC, including the Office suite

Moodle

For classes that are meeting remotely, Moodle will be a central location for important information about classes. 

Information about using Moodle can be found at Moodle Resources at Drew.

Phone Calls

Your Drew Phone

  1. Set an away message

    1. See “Drew Virtual Time Scenario” for steps on setting up your phone while you are away with the University's recommended message

  2. Checking voicemail

    1. Any voicemails received to your personal extension should also generate an email to your Drew address with a wav file recording of the message

      1. If you have not been receiving these emails, please email helpdesk@drew.edu

    2. To call and check your voicemail, dial 973-408-4933

  3. Placing calls 

    1. Calling others from your home or cell phone may result in your number not being recognized and allowed to go to voicemail. Consider using email for most communications, or see below.

Alternatives

In a situation where email is simply not adequate, consider the following alternatives.

Remote meeting options

Video

  1. Zoom  

    1. A free Zoom account allows you to host group meetings up to 40 minutes in duration.

    2. Many Drew employees have Pro user accounts that would enable them to host longer meetings, and to record if needed.

      1. If you would like to request a meeting or two, please email helpdesk@drew.edu with the following:

        1. Name of meeting(s)

        2. Date and time of meeting(s)

        3. Is a webcam needed?

      2. If you would like to request a Zoom Pro account, please email helpdesk@drew.edu with a brief explanation.

      3. Information about using Zoom can be found at Drew University Zoom Video and Web Conferencing.

  2. Google Hangouts Meet 

    1. This service is available through your Drew Google account.

    2. System requirements are listed at this Google support page.

New to video meetings? Take a look at these etiquette tips from OWL Labs.

Chat

We recommend Hangouts Chat, a Google service available in your Drew Google account, for speaking with your colleagues while working remotely. 

You can learn about Hangouts Chat at our Google Hangouts Chat Tech Help page, or at Google's Hangouts Chat Help page.

A chat room could be invaluable to an office team accustomed to talking to each other through the walls! They can also be used to share files and images.

Duo or Password troubles when working from home

If Drew University is open but you are unable to come in and are unable to log in, you can call the Service Center (973-408-4357) for assistance. You will have to have access to a personal email account that is on file with Drew. 

If Drew University is closed and everyone is working from home (such as during the power shutdown planned for May 2020), your only option will be to email helpdesk@drew.edu from an email account that is currently on file with Drew explaining the situation and requesting assistance. Be sure to provide as much detail as possible to reduce the need for back and forth questioning. 

To check what email address(es) Drew currently has on file for you:

  • Visit the Employees tab on TreeHouse and choose the “Update E-mail Addresses” link in the Personal Information box
  • OR if you are already logged in to TreeHouse, follow this link to View Email Addresses
  • OR reach out to Human Resources (ext 3223 or humres@drew.edu) 

Clocking In to ADP

You will be able to clock in and clock out of ADP (https://workforcenow.adp.com/) when you log in to the system from your laptop/computer.

You will not be able to login via the Mobile App.

If you are unable to login, your supervisor can enter your hours worked. 

If your supervisor cannot login to ADP and enter your hours, then you must email Payroll (payroll@drew.edu), copy your supervisor and list the hours and days that you were unable to enter into ADP.

Cleaning Your Cell Phone and Computer

The most important things to remember when you clean any electronic device are to (1) TURN IT OFF and (2) use any liquids sparingly. 

Along the same lines, do not spray anything directly on to electronic equipment. 

These articles offer additional tips: 

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