Welcome to Drew's Technology Help and Information space on U-KNOW. Use this space to locate information on technology services offered at Drew.
For more information, including service hours and contact information, please visit the Drew Instructional Technology or University Technology websites.
You can also call the UT Service Center during business hours with any questions or to open a service ticket at 973-408-4357 (HELP).
Outside business hours, you can email helpdesk@drew.edu or fill out a support request at help.drew.edu.
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Duo Security and Two-Factor Authentication
- Self-Service and Enrollment Site: drew.edu/duo (to enroll, find your device password, or manage devices)
- Device Passwords
- Duo Security Support Issues
Microsoft Office Installation Instructions (you must be logged in to see these pages)
- Students - available for free
- Faculty/Staff - Drew computer
- Faculty/Staff - Home Use Program
Thesis and Dissertation Formatting
University Technology New Hire Onboarding Program
CloudPC: For seamless access to Drew's Windows-based software from anywhere in the world
- Connecting Your Mobile Devices to Google Apps
- How to Set Up Your Drew Gmail Account in an Email Client
- Setting Your Browser to use Google Mail as Default
- Departmental Email Addresses and Google Groups
Network Drives - Storage space for you, your department, or your classes
- MyFiles - to access your network drives using a web browser
Using Your Drew Phone or Phone Line
Proxy Access Set Up - Instructional video for giving another person access to your TreeHouse information
- Avoiding Spam and Phishing Emails
- Best Practices For Keeping Your Computer Healthy
- Best Practices for Remote Access
- Best Practices for Online Security
- Guidelines for Posters
- Locking Your Computer
- National Cyber Security Awareness Month
- Passwords - Best Practices
- Social Media - What the World Knows About You
- Storage Options and Backing Up Your Data
- Virus Troubleshooting
- Avoiding Spam Phone Calls or "Vishing"
- Clearing Browser Cache and Cookies
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